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Customer Relations Executive

Customer Relations Executive

Purpose of the Job ,

The post holder will be a key member of the Sales team. He/She will be particularly responsible for dealing with inbound sales and customer service communication and to actively sell additional TBL products and services. This person will also be responsible for ensuring that TBL’s corporate values are upheld in all areas of communication and customer handling.

  • To receive inbound sales calls from TBL Customers and actively sell TBL products and its additional services.
  • To receive inbound e-mails and phone calls from TBL customers and actively sell TBL products and additional services.
  • To input quotes / pro-forma and sales orders.
  • To search for opportunities to actively up and cross sell TBL products to customers.
  • To actively seek Customer Referrals.
  • To consistently meet productivity targets as set out by the company.
  • To carry out any necessary administrative procedures to ensure the smooth running of the department.
  • To participate in necessary training programs.
  • To adhere to the policies and procedures of the company.
  • To carry out ad hoc duties that may be required.
  • To answer all calls within a stated time frame.
  • To ensure that all orders are processed on the same day.
  • To respond to all enquiries/issues within the same day.
  • To complete administration and orders within a set level of attention to detail and focus.
  • To raise repairs/ returns on the TBL Returns schedule.

Person Specification Education and Training

  • A levels desirable, but a minimum of 4 GCSE’s or above.
  • Intermediate level on-the-job customer service training.
  • Experience in sales administration. (Preferred but not essential).
  • Industrial manufacturing environment experience with a technical aptitude (preferred but not essential) .

Knowledge and Skills

  • Intermediate user of Microsoft Office products.
  • Excellent organisational skills.
  • Excellent communication Skills.
  • Ability to communicate at all levels, both internally and externally.
  • Ability to write clearly and precisely.
  • Task Related Qualities.
  • Ability to assimilate and disseminate information quickly and accurately.
  • Ability to take ownership of projects and see them through to completion.
  • Ability to learn quickly and apply knowledge effectively.
  • Ability to assist in developing high standards in customer service.

Personal Qualities

  • Good team player with a good understanding of team dynamics.
  • Self-motivated and able to work on own initiative.
  • Open, approachable, straightforward and communicative.
  • Strong work ethic – dedicated and committed.
  • Assertive – not aggressive.

Skilled welder fabricator required

Skilled Welder Fabricator Required

High skilled in MIG welding a must, TIG and MMA experience a bonus. Good knowledge of folding, drilling, sawing and general hand tool proficiency.

Must be able to read drawings and work as part of a team, fabricating large scale fuel tanks in up to 8 mm thick plate. Large tanks can be up to 20 tons so overhead crane experience is also a desirable.

Experience of building frameworks from mild steel box section is also a bonus. Good accuracy and an eye for detail required.

Apprentice Welder and Fabricator

Apprentice Welder and Fabricator

Terence Barker Ltd is looking to appoint an Apprentice Welder and Fabricator to join their team.

Requirements and prospects

Desired skills

Good communication skills and ability to work in a team.

Personal qualities

Candidates must be keen and enthusiastic with a willingness to learn. Be reliable and a good time keeper.

Qualifications required

GCSEs - A-E, or equivalent, preferred but not essential

Future prospects

To gain qualifications in welding and fabrication and general engineering competence.